⚠ LEGAL NOTICE: This is an independent consumer opinion and advocacy page. All claims and descriptions of Viome's alleged practices are based on publicly reported consumer experiences, complaints, and opinions — and have not been adjudicated by any court. Nothing on this page constitutes legal advice. We are not affiliated with Viome Life Sciences, ClassAction.org, or any law firm. Viome disputes some or all of these characterizations. This page constitutes protected opinion and free speech under the First Amendment.
You bought a health test. Consumers allege they were enrolled in a hidden subscription without clear consent. Many report being told they owe up to $475 to cancel. Thousands of consumers are fighting back — join them.
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🛑 The Alleged Scheme
Consumers report believing they were purchasing a one-time health test kit. According to these accounts, Viome allegedly enrolled them into a "Concierge Plan" without clear, prominent disclosure. The upfront cost of the test is reportedly spread across mandatory, recurring monthly bills — without consumers' clear, informed consent to any long-term contract, they claim.
When consumers attempt to cancel, many report being told they must pay 4 months of back-charges at $99/month — plus a separate $79 fee — before their account will be closed. Consumers allege this debt arises from a financing arrangement they were never clearly informed of at the time of purchase.
Multiple consumers report mailing their biological samples and waiting months for results, alleging that Viome lost, delayed, or rejected their samples — while continuing to charge $99 per month throughout the wait. These consumers claim billing continued regardless of whether Viome fulfilled its obligations.
Viome's publicly stated refund policy reportedly cuts off at 14 days after purchase. Consumers allege that because their lab processing takes months to unfold, by the time they realize there may be a problem, they are already outside the refund window — which closes long before the full billing picture becomes visible.
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❓ Frequently Asked Questions
Everything consumers are asking about Viome's alleged billing practices, cancellation demands, and how to take action.